Strategy

Expert knowledge to improve your communities

Improve your strategy

Low-quality comments aren’t a technology problem. We offer unparalleled expertise and training to help you adapt your strategy and improve the community. We can help you: Devise a comments strategy Train your moderators Create thematic strategies Know when to close your comments Persuade journalists to engage

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Read our Guides

We publish free online guides to community journalism, written by industry experts, for all types of engagement. There are currently more than 70 articles on our site, including pieces on: How to create a code of conduct How to support a moderation team How to crowdsource effectively How to manage a Facebook Group How to engage in the comments

See our Research

We work with academics and researchers to learn more about online communities, and to understand whose voices aren't being heard, and why.

A woman works on a laptop surrounded by books (image: WOCInTechChat, CC-BY)
A man with his back to the camera is facing a wall of paper containing images and printouts

Join our community

We share articles, ideas, news, answer questions, and find collaborations through our various online channels. Sign up to our newsletter Follow us on Twitter Discuss features on GitHub

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