Everything we do is centered around users. We’ve talked to more than 350 people from 150 newsrooms in 30 countries. We’ve talked to frequent commenters, trolls, people who have been harassed out of the comments, and people who never comment.
We conducted a survey on journalism and harassment. We brought commenters and college students into newsrooms, and community activists into universities. We crafted user personas and aggregated needs to develop our roadmap and inform our decisions. Here you can read the results of our work.
We frequently work with academics and other institutions to learn more about online communities and how to make them more productive and inclusive. If you’re interested in collaborating with us on a future study, get in touch.
Events & Workshops
We host events to inform and improve our work, running workshops and discussions about what we do. We also hold gatherings in newsrooms, colleges, and at events around the world. Tell us if you’d like to host an event with us.
Previous workshops/sessions include: United Nations Alliance of Civilizations, SRCCON, World Editor’s Forum, Internet Freedom Festival, Online News Association Conference, MozFest, People-Powered Publishing, Newsgeist, Association for Alternative News Media, SXSW, The Engagement Summit, SND Makes, Community Managers Meetup, Taking Back the News, FOO Camp, ReporterForum, BarCamp, MediaParty, International Journalism Festival, National Press Foundation, Newspaper Association of America, Media Law Resource Center Forum, NEO Media Lab in Buenos Aires, Media Learning Seminar, Internet Governance Forum, Al Neuharth Free Spirit and Journalism Conference, Poynter Annotation Summit, Digital Journalism World, NICAR, Hacks/Hackers New York and London, gatherings for students at Boston colleges, Howard University, the New School, various newsrooms.
We commission articles from experts on community management and technology, and publish them as part of a practical series of guides around community and engagement for newsrooms. They’re all free and available on a Creative Commons license to translate, adapt, share.