A photo composite of a smiling halloween pumpkin carving of a face, with its face superimposed larger over the original face

Happy Hacktoberfest!

Be part of Hacktoberfest and help improve our tools … Read More

Three black women are seated at a table with computers in front of them. One is speaking, the others are listening.

The Results of Our Survey of Marginalized Voices

The voices of women of color and gender nonbinary people of color are often missing from the comments. We surveyed more than 350 people to find out why – and what we can do about it. … Read More

Three women working on laptops, talking to each other (Image: WOCInTechChat, CC-BY)

Join us in making the internet better

An exciting announcement about the future of The Coral Project … Read More

A screenshot of a webpage from the Boston Globe - headline reads Discuss Spotlight Part One: Does Boston Deserve Its Racist Reputation?

How Spotlight Uses Ask

The Boston Globe reached out to us to help them with engagement around divisive topics. The result was a Finalist in this year’s Pulitzer Prizes … Read More

[IMAGE] An image of hands typing on a computer keyboard next to a piece of paper labeled 'how to engage in the comments'

How To Engage In The Comments: A Journalist’s Guide

There’s huge value in interacting with your community, both for your reporting and your company. Here’s how to do it effectively. … Read More

[IMAGE] The EU flag with a padlock inside the circle of yellow stars

The General Data Protection Regulation & Us

How we’re making it easy for you to be GDPR compliant with Talk … Read More

A pair of hands type on a laptop keyboard (Image: WOCInTechChat, CC-BY)

Our First Hack Day

Our team spent a day focusing on side projects that help our work. Here’s what we made. … Read More

[IMAGE] A large red button in front of a series of switches

You’ve Installed Talk. Now What?

Setting up the technology is just the first step. … Read More

[IMAGE] A book with the Facebook logo on it and a pair of headphones wrapped around the book

Why Facebook’s New Algorithm Is Good For Journalism

It’s time for journalism to get back to listening and engaging – and the rewards have never been greater … Read More

The Slack logo and the Talk logo with a plus sign between them, on a background of comment buttons

Slacking On

A new way to moderate comments … Read More

[IMAGE] A pair of dark-skinned hands wearing a gold watch are typing on a blue laptop keyboard

Marginalized Voices in Comment Spaces

What we learned from people whose voices were not represented in most comment sections … Read More

[IMAGE] A photo of Julia Chan in front of the Coral Project logo. She has long dark hair and wears glasses.

A New Advisor

Meet the newest member of our advisory board, Julia B. Chan … Read More

[PHOTO] Someone dressed as the Toxic Avenger at Comic Con, wearing a black t shirt and holding a green mop

Toxic Avengeance

A new Talk plugin uses Google technology to detect toxic comments before they are published … Read More

[IMAGE] A photograph taken on one side of a canyon showing two iron bridges close to each other, spanning the canyon. Small figures stand on the left bridge.

How we can agree to disagree

It is possible to turn an argument into a meaningful debate, argues the author of a new book on participatory journalism … Read More

[IMAGE] A background of closeups of forms asking for reader responses from Deseret News. In the foreground, the Deseret News logo and a question: "Would you be willing to share more of your story? If so, include your email address (Emails will remain private and not be published)" There is a green button below the question labeled Submit

It’s all about the Ask

How our tool ‘Ask’ helped a journalist write better questions, and receive incredible reader stories … Read More

A New York City street mural of Edgar Allan Poe and John Lee Hooker by Jef Aerosol

Listening 101

To understand what someone is trying to say, do the hard work … Read More

[IMAGE] The headline on a De Correspondent story. The headline reads 'Dear Shell Employees: Let's Talk' and next to it is a black and white illustration of the journalist who presents as a young white man with dark hair

De Correspondent: A New Kind of Journalism

“We tell our journalists: talking with readers is not extra work. It is your work.” … Read More

[IMAGE] Morning on the Charles River looking towards Boston from Cambridge. A road is in the foreground, the Boston skyline in the background. There are no cars or people.

12 Tips For Doing Journalism With Communities

If you plan it right, this can be the most fulfilling work of your career … Read More

Our First Talk Plugin

Less than two weeks after the release of Talk, we’re delighted to announce our first third-party plugin … Read More

[IMAGE] An image of an open cardboard box on a black background

The Empty Box

It’s time to be strategic around your comments … Read More

[IMAGE] A large TV graphic that says Aqui y Ahora in 3D letters. In the background of the graphic is a map of the world.

Preguntas y Respuestas

How Univision used our Ask tool as part of a live TV event … Read More

[IMAGE] A group of mostly female-presenting people of color with open laptops sitting around a meeting table

Help Us Broaden The Conversation

Announcing our latest research collaboration, an investigation into underserved communities of color … Read More

[IMAGE] Three multiple choice questions in Norwegian and a submit button

Questions and Answers

Can a quiz solve the problem of angry commenters? … Read More

[IMAGE] Three adults - two men, one woman - stand in front of a large image. They have their arms around each other, and they are smiling.

How To Build A Community Liaison Team

Inside Fusion’s attempts at a different kind of engagement … Read More

Picture of Building Under Construction

Building Productive Partnerships for Community Engaged Journalism

How can you build connections that lead to great journalistic content? … Read More

A collage of participants in Spaceship's group. Nine women of various age, race and appearance in portrait on a 3 x 3 grid

Talking Politics: An Interview With Spaceship Media

How a small organization created positive dialog between voters in Alabama and California … Read More

[IMAGE] A light-skinned woman who appears to be in her 20s, wearing a white sweater and bright red scarf, prepares crepes outside of Quasimodo Cafe on the Rue D'arc in Paris

What Women Want in a Community

To increase the diversity of your community, you need to know the social rewards and cues that work for many women … Read More

[IMAGE] A large crowd of people with arms raised, smiling at the camera. In the background is an umbrella that looks like a ladybug. The image appears to have been taken of a crowd at a concert during the day time.

12,000 people have something to say

We’ve just released a study of thousands of commenters, conducted with the Engaging News Project at the University of Texas-Austin … Read More

[IMAGE] A large crowd of people facing away from the camera. They are all wearing hats, mostly cowboy or straw hats. You cannot see anybody's faces.

The Real Name Fallacy

Many say that horrible comments would vanish if people were forced to use their real names. Thirty years of research suggests otherwise. … Read More

[IMAGE] A pair of white male hands holding a newspaper suggesting that someone out of shot is reading the newspaper

Your Best Stories of 2017

If you’re planning a big story in 2017, you should take inspiration from some of 2016’s best journalism. … Read More