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How To Engage In The Comments: A Journalist’s Guide

There’s huge value in interacting with your community, both for your reporting and your company. Here’s how to do it effectively. … Read More

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You’ve Installed Talk. Now What?

Setting up the technology is just the first step. … Read More

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It’s all about the Ask

How our tool ‘Ask’ helped a journalist write better questions, and receive incredible reader stories … Read More

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12 Tips For Doing Journalism With Communities

If you plan it right, this can be the most fulfilling work of your career … Read More

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How To Build A Community Liaison Team

Inside Fusion’s attempts at a different kind of engagement … Read More

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Building Productive Partnerships for Community Engaged Journalism

How can you build connections that lead to great journalistic content? … Read More

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What Women Want in a Community

To increase the diversity of your community, you need to know the social rewards and cues that work for many women … Read More

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Time for Change

If we aren’t listening to people every day, why should they listen to us? … Read More

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What Do Frequent Commenters Want?

A detailed look at the habits and needs of 15 people who spend a lot of time in the comments … Read More

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User-Submitted Malware: A Safety Guide For Journalists

When you ask people to send you images and documents, you are creating a potential risk for your newsroom … Read More

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How To Use Forms With Your Audience

If you don’t ask in the right way, you can alienate the readers with whom you’re trying to connect … Read More

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How Can Newsrooms Not Be Creepy?

If journalists want readers to share personal information, they have to make them feel safe … Read More

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Artificial Moderation: A Reading List

Current academic research in artificial moderation … Read More

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How To Argue Successfully Online

If we can’t agree on basic reality or facts, how can we discuss what’s right and wrong? … Read More

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Creating Community Culture

How to build a space that helps people build relationships with each other … Read More

Advice for the Accidental Community Manager

Librarian, internet folk hero and former Metafilter moderator Jessamyn West explains how to run a successful community. … Read More

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Raising Women’s Voices

The absence of women’s voices is a problem for democracy, and for news organizations’ bottom lines.
Read More

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Internet Comments and The Law

Are sites ever legally responsible for what’s posted by the community? Here’s what can and can’t get you in trouble. … Read More