Don’t let your comments undermine democracy

By Andrew Losowsky, Head of Coral by Vox Media Summary Change your moderation strategy and guidelines Reduce the number of articles with comments Write clear prompts and enforce boundaries  Remove rumors and misinformation, explain why Here in the United States, … Read More

Working with User Stories: Keeping commenters and moderators at the center of what we build

We believe that the comments section can be a place where diverse voices come together to share opinions and experiences. From the very beginning, we’ve prioritized better conversations and interactions over “engagement at all costs.” … Read More

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Five Myths of Community Design

Many online communities are based on a series of myths about how to design interaction. We’re making something different. … Read More

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When The Story Continues In The Comments

You never know who will leave a comment – sometimes it’s the subject of the article itself. … Read More

Three black women are seated at a table with computers in front of them. One is speaking, the others are listening.

The Results of Our Survey of Marginalized Voices

The voices of women of color and gender nonbinary people of color are often missing from the comments. We surveyed more than 350 people to find out why – and what we can do about it. … Read More

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How To Engage In The Comments: A Journalist’s Guide

There’s huge value in interacting with your community, both for your reporting and your company. Here’s how to do it effectively. … Read More

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You’ve Installed Talk. Now What?

Setting up the technology is just the first step. … Read More

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Why Facebook’s New Algorithm Is Good For Journalism

It’s time for journalism to get back to listening and engaging – and the rewards have never been greater … Read More

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Toxic Avengeance

A new Talk plugin uses Google technology to detect toxic comments before they are published … Read More

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How we can agree to disagree

It is possible to turn an argument into a meaningful debate, argues the author of a new book on participatory journalism … Read More

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The Empty Box

It’s time to be strategic around your comments … Read More

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Questions and Answers

Can a quiz solve the problem of angry commenters? … Read More

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12,000 people have something to say

We’ve just released a study of thousands of commenters, conducted with the Engaging News Project at the University of Texas-Austin … Read More

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What Do Frequent Commenters Want?

A detailed look at the habits and needs of 15 people who spend a lot of time in the comments … Read More

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Brexit and the value of the comments

Over the past few days, a number of online comments about Brexit have gone viral. It’s a sign of what we need to do next … Read More

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How To Argue Successfully Online

If we can’t agree on basic reality or facts, how can we discuss what’s right and wrong? … Read More

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Finding Your Top Commenters

What the New York Times learned from talking to its top contributors … Read More

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Alternative News Editors Offer Alternatives to Commenting

What can Taylor Swift and the Super Bowl teach us about audience? … Read More

Raising Women’s Voices

The absence of women’s voices is a problem for democracy, and for news organizations’ bottom lines.
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New Community Tools: Polis

The first in a series about innovative approaches to online discussion. … Read More

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Internet Comments and The Law

Are sites ever legally responsible for what’s posted by the community? Here’s what can and can’t get you in trouble. … Read More

Who Comments on the Commenters?

Agence France-Presse has written an interesting piece about comments on news sites. Here’s what its commenters said to us. … Read More

On The Same Page?

Why the discussions around comments and community need to focus on access and diversity. … Read More

I’ve done a lot of internet commentary

Comment sections exist because we feel a need to connect around the news. How do we honor that intention while creating a safer space for everyone? … Read More

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A problem like the comments

What is the journalistic purpose of engagement and community? … Read More

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Killing the comments — what’s next?

Some high-profile websites are closing their comments sections. Are comments broken or do we need some better tools? By Federica Cherubini. … Read More

Design the worst online community possible! (Photo: Andrew Losowsky)

Designing Digital Communities @ SRCCON

What’s the worst online community you could imagine? The answers from SRCCON attendees might horrify you. … Read More