Working with User Stories: Keeping commenters and moderators at the center of what we build

We believe that the comments section can be a place where diverse voices come together to share opinions and experiences. From the very beginning, we’ve prioritized better conversations and interactions over “engagement at all costs.” … Read More

A painted sign attached to a tree reads Danger - Beware of Bull

Five Myths of Community Design

Many online communities are based on a series of myths about how to design interaction. We’re making something different. … Read More

An illustration of four archetypes of moderation

The Power of Human Moderation

We describe four different archetypes for moderating communities … Read More

[IMAGE] A large red button in front of a series of switches

You’ve Installed Talk. Now What?

Setting up the technology is just the first step. … Read More

[IMAGE] A book with the Facebook logo on it and a pair of headphones wrapped around the book

Why Facebook’s New Algorithm Is Good For Journalism

It’s time for journalism to get back to listening and engaging – and the rewards have never been greater … Read More

The Slack logo and the Talk logo with a plus sign between them, on a background of comment buttons

Slacking On

A new way to moderate comments … Read More

Our First Talk Plugin

Less than two weeks after the release of Talk, we’re delighted to announce our first third-party plugin … Read More

[IMAGE] Labyrinth at Chartres Cathedral. Visitors walking on an inlaid stone labyrinth

Coding Away The Game

How Slashdot improved behavior using a secret piece of programming … Read More