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Marginalized Voices in Comment Spaces

What we learned from people whose voices were not represented in most comment sections … Read More

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Help Us Broaden The Conversation

Announcing our latest research collaboration, an investigation into underserved communities of color … Read More

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What Women Want in a Community

To increase the diversity of your community, you need to know the social rewards and cues that work for many women … Read More

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12,000 people have something to say

We’ve just released a study of thousands of commenters, conducted with the Engaging News Project at the University of Texas-Austin … Read More

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The Real Name Fallacy

Many say that horrible comments would vanish if people were forced to use their real names. Thirty years of research suggests otherwise. … Read More

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What Do Frequent Commenters Want?

A detailed look at the habits and needs of 15 people who spend a lot of time in the comments … Read More

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User-Submitted Malware: A Safety Guide For Journalists

When you ask people to send you images and documents, you are creating a potential risk for your newsroom … Read More

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How To Use Forms With Your Audience

If you don’t ask in the right way, you can alienate the readers with whom you’re trying to connect … Read More

New Community Tools: Hearken

An exciting tool that increases engagement and connections between newsrooms and the public … Read More

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Can Design Make the Comments Nicer?

What does signing in to comments tell us about comment spaces? Caroline Sinders takes a look … Read More

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How Can Newsrooms Not Be Creepy?

If journalists want readers to share personal information, they have to make them feel safe … Read More

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Three new users

We’ve added some new users to our personas list … Read More

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New Community Tools : Groundsource

GroundSource increases audience engagement through the simplest of tech platforms … Read More

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Artificial Moderation: A Reading List

Current academic research in artificial moderation … Read More

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How To Argue Successfully Online

If we can’t agree on basic reality or facts, how can we discuss what’s right and wrong? … Read More

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Where The Audience Is At

There are better ways to handle your comments, says The Engaging News Project’s Dr. Talia Stroud … Read More

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Meet Our Users

We’ve created a fictional group of personas to help us build for real user needs. How can we improve them? … Read More

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Creating Community Culture

How to build a space that helps people build relationships with each other … Read More

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Alternative News Editors Offer Alternatives to Commenting

What can Taylor Swift and the Super Bowl teach us about audience? … Read More

Advice for the Accidental Community Manager

Librarian, internet folk hero and former Metafilter moderator Jessamyn West explains how to run a successful community. … Read More

New Community Tools: Civil Comments

Second in a series about new community tools. … Read More

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Raising Women’s Voices

The absence of women’s voices is a problem for democracy, and for news organizations’ bottom lines.
Read More

New Community Tools: Polis

The first in a series about innovative approaches to online discussion. … Read More

The Math Behind the Metrics

Measuring trust is no simple matter. It requires a lot of careful thought – and some math. … Read More

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Internet Comments and The Law

Are sites ever legally responsible for what’s posted by the community? Here’s what can and can’t get you in trouble. … Read More

Who Comments on the Commenters?

Agence France-Presse has written an interesting piece about comments on news sites. Here’s what its commenters said to us. … Read More

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How Can Our Trust Tool Help You?

We want to hear from you. Tell us how you might use our first product. … Read More

On The Same Page?

Why the discussions around comments and community need to focus on access and diversity. … Read More

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A problem like the comments

What is the journalistic purpose of engagement and community? … Read More