Setting up the technology is just the first step. … Read More
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Listening 101
To understand what someone is trying to say, do the hard work … Read More
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12 Tips For Doing Journalism With Communities
If you plan it right, this can be the most fulfilling work of your career … Read More
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The Empty Box
It’s time to be strategic around your comments … Read More
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User-Submitted Malware: A Safety Guide For Journalists
When you ask people to send you images and documents, you are creating a potential risk for your newsroom … Read More
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How To Use Forms With Your Audience
If you don’t ask in the right way, you can alienate the readers with whom you’re trying to connect … Read More
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How To Argue Successfully Online
If we can’t agree on basic reality or facts, how can we discuss what’s right and wrong? … Read More
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Creating Community Culture
How to build a space that helps people build relationships with each other … Read More
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Advice for the Accidental Community Manager
Librarian, internet folk hero and former Metafilter moderator Jessamyn West explains how to run a successful community. … Read More
How To Engage In The Comments: A Journalist’s Guide
There’s huge value in interacting with your community, both for your reporting and your company. Here’s how to do it effectively. … Read More