Many online communities are based on a series of myths about how to design interaction. We’re making something different. … Read More
Our First Hack Day
Our team spent a day focusing on side projects that help our work. Here’s what we made. … Read More
The Real Name Fallacy
Many say that horrible comments would vanish if people were forced to use their real names. Thirty years of research suggests otherwise. … Read More
What Do Frequent Commenters Want?
A detailed look at the habits and needs of 15 people who spend a lot of time in the comments … Read More
Tags: interviews, user research, UX
Can Design Make the Comments Nicer?
What does signing in to comments tell us about comment spaces? Caroline Sinders takes a look … Read More
Coral Design Series: Introducing Emma
Emma Grdina shares questions she wants to answer with our design … Read More
Tags: Coral Design Series
Working with User Stories: Keeping commenters and moderators at the center of what we build
We believe that the comments section can be a place where diverse voices come together to share opinions and experiences. From the very beginning, we’ve prioritized better conversations and interactions over “engagement at all costs.” … Read More