[IMAGE] A woman sits at a table, talking to an unseen companion. The image has an orange tint.


We constantly conduct research as part of our work. If you’d like to work with us, get in touch.


User research

Everything we do is centered around users. We have interviewed more than 300 people from 150 newsrooms in 30 countries. We’ve talked to frequent commenters, trolls, people who have been harassed out of the comments, and people who never comment.

We’ve conducted a survey on journalism and harassment. We’ve brought commenters and college students into newsrooms, and community activists into universities. As a result, we’ve crafted user personas and aggregated needs to create our roadmap and inform our decisions.





Academic studies

We work with academics to support our work.

Studies that we’ve initiated:

We frequently use pre-existing academic work to inform our product decisions. We have also assisted research projects by Anika Gupta at MIT, Fiona Martin at University of Sydney, the World Editors Forum.





We host events to inform and improve our work, running workshops and discussions about what we do. We also hold gatherings in newsrooms, colleges, and at events around the world. Tell us if you’d like to host an event with us.


Previous workshops/sessions include: SRCCON, World Editor’s Forum, Internet Freedom Festival, Online News Association Conference, MozFest, People-Powered Publishing, Newsgeist, Association for Alternative News Media, SXSW, The Engagement Summit, SND Makes, Community Managers Meetup, Taking Back the News, FOO Camp, ReporterForum, BarCamp, MediaParty, International Journalism Festival, National Press Foundation, Newspaper Association of America, Media Law Resource Center Forum, NEO Media Lab in Buenos Aires, Media Learning Seminar, Internet Governance Forum, Al Neuharth Free Spirit and Journalism Conference, Poynter Annotation Summit, Digital Journalism World, NICAR, Hacks/Hackers New York and London, gatherings for students at Boston colleges, Howard University, the New School, various newsrooms.





We commission articles from experts on community management and technology. We are compiling them into a practical series of guides around community and engagement for newsrooms. This has so far included:

If you have ideas for how we can work together on future research, please get in touch.